FAQ

Can I get an invoice?
Yes, you can. Please, use our Request an Invoice form to get in touch with us. Give us at least five working days to respond.

Can I get a refund?
Unfortunately, we don’t offer a refund. As PayPal only supports refunds 60 days after purchase, we decided that not doing refunds is the easier way to go. If you’d like to give a ticket you bought as a gift, or sell it to somebody; you can edit the details using the link you received in your ticket purchase confirmation email. Thank you for understanding!

Can I get an invitation letter?
Yes, you can. To do so, please use our WCEU VISA Application Form to get in touch with us. Make sure you enter all the necessary information before contacting us, as without that we cannot help you. Give us at least five working days to respond.

When are you publishing the schedule?
As you’re probably aware by now, we received 310 speaker applications this year. With such an enormous amount of applications, the speaker selection process will take the entire month of February. In March we will start contacting speakers, and we will start announcing them at the end of March or beginning of April. So, before April we won’t be able to post a schedule. Follow us on Facebook and Twitter or subscribe to our newsletter (at the bottom of this page) to stay up-to-date with our news.

The date for the conference has changed. It was 16-18, and now it’s 15-17?
We didn’t change the dates for the conference days, but we moved the date for Contributor day to a day before. Contributor day will be held on June 15th, and the conference days are still the same – June 16–17.

Will there be any kind of childcare at WCEU?
We will be posting on the subject early to mid March, with an information form to sign up and tell us more about your little ones and your/their needs. Sign up to our newsletter if you aren’t already to be notified, or check back in soon.

Can I pay without PayPal account?
If you want to pay for WordCamp Europe tickets, we surely recommend using your PayPal account. If, for any reason, you don’t have one or don’t want to use one – there’s a workaround to that. First, you should click on Create an account, and then enter your credit card information on the second screen.